Due to the nature of products we sell and for hygienic reasons, we can only accept unused, unopened items within 14 days of delivery for a full refund.
Please, do not open or use the product if you feel that you would like to return it as we can only issue a refund for unused and unopened items.
Items should be returned in the original product packaging.
The buyer will need to pay for the return shipments. Please, use Royal Mail Second Class service for your returns. Shipping is refunded based on Royal Mail Second Class postage fees (£2.85 for a parcel of up to 2kg). Shipping charges paid with order (if any) are not refundable.
Replacements and exchanges are available if item received damaged or wrong. Please, tell us immediately if you have received a damaged item so we can organize a replacement for you.
How to return item: Please, contact us with your order information and reason for return in order to obtain further instructions on how to return your order. Thank You for Your assistance to provide the best service!
CANCELLATION, RETURNS AND REFUNDS
You have a right to cancel your order within 14 days, beginning the day after the day on which you receive the product, and to receive a full refund, even if the product is not defective. This right is subject to certain conditions and exceptions.
If you are not completely satisfied with your purchase, contact us within 14 days to arrange a return.
Please note that due to the nature of the products, we cannot accept items that have already been opened and used.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will either exchange the item or issue a full refund on receipt.
1 – Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.
2 – The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send your return using a delivery service that insures you for the value of the goods.
3 – The cost of returning the item to us is your responsibility.
4 – Delivery charges are only refundable where goods are faulty and a refund is made.
Cancellation can be communicated by visiting relevant section on our website or contacting our Customer Care Team.
Please return the Product in unopened original packaging to ensure it reaches us in good condition.
Please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to deduct the value of the free gift from your refund.
Please note that we do not accept returns of personalised products.
Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.
Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behaviour.
RETURN OF NON-FAULTY GOODS
We hope you will be happy with your purchase from us. If not, you have the right to return the product to us and receive a partial refund excluding delivery and any other costs incurred by us, providing:
you notify us in writing that you are cancelling your purchase within 14 days, beginning the day after the day on which you receive the product;
you have taken reasonable care of the product prior to return – in particular this means they must not have been damaged. Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact. We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey;